After placing an order, you will receive an email with full details of your purchase. We may also contact you if we need more information to verify your payment. Your order is prepared and delivered to the cargo company within approximately 3-8 working days from the date of order. Special orders, ring sizes and other processes will require additional processing time.

INSURED SHIPPING SERVICE
Your orders are sent with standard delivery free of charge and insured. Until your order is delivered to you by the cargo company, Ark Jewelry Ind. Trade. Co. Ltd responsibility and is under warranty. When your order is prepared, an e-mail with your cargo tracking number will be sent to you. All insured packages sent are trackable thanks to the order tracking number sent to the recipient's e-mail address. You can also follow the delivery progress in the "My Orders" section of your www.arkjewelerync.com.tr account. If you have not received an order tracking number, you can check the spam / junk folder of your e-mail address or you can get support from info@arkjewelryinc.com. Ark Jewelry Ind. Trade. Co. Ltd cannot be held responsible for delays from contracted cargo firms. If the payment is made by Remittance - EFT or the payment cannot be received, the estimated delivery time is calculated from the day the payment is received. Ark Jewelry Ind. Trade. Co. Ltd, does not accept any responsibility for such delays and / or refund cargo costs.

DELIVERY PROCESS
During delivery, if the person will not be reached to the product, the Ark Jewelry Ind. Trade. Co. Ltd, is not responsible for delays and damages to occur. We have the right to request additional charges for delivering costs if the delivery is returned. In case of any damage, impact or breakage in the cargo package, you must have the cargo officer prepare a damage assessment report. For damaged cargo, cargo officers are obliged to keep a report.

INTERNATIONAL ORDERS
Ark Jewelry Ind. Trade. Co. Ltd, is proud to offer delivery to many international destinations. You can fulfill your overseas orders through https://arkjewelryinc.com. Your order will be delivered to your address insured. Different delivery fees are applied according to the countries for orders made through our website Ark Jewelry Ind. Trade. Co. Ltd works with DHL for the shipping of international orders and customs costs belong to the buyer. Ark Jewelry Ind. Trade. Co. Ltd. insures and records all items at their full value to ensure that your shipment is risk-free during its delivery to your door. Delivery times may vary depending on the location of your delivery address.